DocuSign Authentication Error - dsPrepare not defined

user_19772504 0
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I saw similar post previously but there was no solution provided, resubmitting the same issue here asking for help please.

When signing in DocuSign, most of the time it just times out (spinning circle) or I will get the error below:

dsPrepare is not defined.

This happens when I connect to corporate network but seems ok when i switch to my own hotspot.

Any idea what might be causing the error above?

thanks

docusignapi
1 Answers

Your corporate network may have a filter applied that blocks traffic from certain unknown IP Addresses. This would usually cause regular DocuSign processes from completing successfully. You can ask your IT Team to allowlist DocuSign's domains which are listed here and see if that helps.

user_74818710
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