I have data in a large table that looks like this:
| case_nbr | event_id | event_desc | User_ID |
|---|---|---|---|
| 201 | 1001 | Start Discussion | |
| 201 | 1002 | Push Agent | U67800 |
| 201 | 1003 | Accept | U67800 |
| 201 | 1004 | Transfer | U67800 |
| 201 | 1005 | Push Agent | U67999 |
| 201 | 1006 | Accept | U67999 |
| 201 | 1007 | Transfer | U67999 |
| 201 | 1008 | Push Agent | U11800 |
| 201 | 1009 | Accept | U11800 |
| 201 | 1010 | Transfer | U11800 |
| 201 | 1011 | Complete | U11800 |
I need a query where it answers when an item was given to user and who it came from. I'd expect the output to look like this:
| case_nbr | TRANSFER_FROM | TRANSFER_TO |
|---|---|---|
| 201 | U67800 | |
| 201 | U67800 | U67999 |
| 201 | U67999 | U11800 |
Can anyone tell me what the query would look like? Thanks!