Why shopify emails go to "all Mail" instead of "Inbox"?

Question

Actually, when customer create an order he will receive an email from shopify store, lets say from LO@test.com.

for customers who have a Gmail account lets say customer1@gmail.com will receive an email from LO@test.com, customer will receive an email into "All mail" instead of "inbox", this rule apply in all customers.

but i am using lo@test.com in other platform, when customers receiving email will go to inbox even if customer have a gmail account, so issue only occurred if LO@test.com sent from shopify?

I talked with shopify support team but we did not find a solution yet, what did you think i need to do?

could you please check attached images?

user_17987690 · Answer

It is actually very unusual that the emails end up under "all mail" what that means is that the email lacks labels or has ben archived, if this is an automated process, would it be possible that there are filters in place that are set to automatically archive emails(Skip the Inbox)?

You can check the filters following these steps: https://support.google.com/a/users/answer/11237244?hl=en#zippy=%2Cedit-or-delete-filters

user_1253921 · Answer

You need to talk with email provider and ensure 'whitelist' the following addresses:

smtp.shopify.com

smtp2.shopify.com

smtp3.shopify.com

smtp4.shopify.com

mailer@shopify.com

This usually will solve the issue and allow your customers to receive the notifications in their inbox as you normally would.

Why shopify emails go to "all Mail" instead of "Inbox"?

2 Answers