Unable to load avatar(.glb) in mobiles

Viewed 68

We have our portal https://inzack.com we have to login with Google credentials. After we login, the dashboard will display the avatar(.glb). This is working perfectly from any laptops(web).

If we login from Mobile device the avatar(.glb) is not loading inspite of having WEBGL compliant browser. We checked the mobile settings as well... give permission for allowing the file to download.

We do not know what is the root cause of infinite loading from mobiles. pls suggest the way forward

1 Answers

Actually its not the port issue...

The UI was not mobile compatible, the avatar was loading on the bottom of the UI controls which was not visible. The issue was fixed when the UI controls were adjusted accordingly.

Thanks

Related