Google play console is requesting to verify my identity.
The problem is that the verification form is asking for an organization info and docs while the account is for individual and that is provided in the account details screen.
So what am I missing? Where to go? Or how to contact google support?
I had this after emailing googleplay-developer-support@google.com. Solution: Your payment profile shouldn't be set as organization if your developer profile is set to individual and vice-versa.
Per checking, the payments profile associated with your account is set as an organization. You may choose to verify your account as an organization with the following documents that our system accepts: Certificate of Organization, and a valid ID of the organization's Official Representative.
If you would like to verify as an individual and change the entity type on your payments profile, you would have to create a new account in order to change from organization to individual. You may view your payments profile via pay.google.com
To change the entity type on your Payment Profile, it would need to be deleted and created again. Since a Play Console account can only be associated with one Payment Profile, it will need to be deleted and recreated as well.
To resolve the issue, we can close your Play Console account and refund the registration fee. Then, you can delete your payment profile at pay.google.com before you sign-up for a new Play Developer account. To proceed, please provide confirmation by responding with “I confirm to have my Play Console Developer account closed and have its registration fee refunded.” Also, please remove the existing draft app from the Developer account
I had this issue recently and it turned out it was because I had an old Payment Profile with Account Type of 'Organisation'.
You need to go here: https://pay.google.com/gp/w/u/0/home/settings
Personally, I had two payment profiles; one was for an Individual and one was for an Organisation. Maybe the Organisation one was the default or whatever. In the end I managed to close that payment profile and create a new developer account after having the first one refunded.
There were a few emails to Google Support going back and forth but that solved it in the end and now I have an app on the Play Store.
