We use Jira to handle client issues. When a customer raises an issue, as the first response for issues, we changes issue status into "In Progress" and send reply to customer. I need to automate this procedure.
How to set automatic reply with changing issue status into "In progress" as first response in Jira
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1 Answers
You may use Jira Workflow post functions to set specific actions that Jira should do when some issue changes its Status.
Here is more details on this matter: https://support.atlassian.com/jira-cloud-administration/docs/configure-advanced-issue-workflows/
Also, you may search for the 3rd party Jira apps that add extra automations here: https://marketplace.atlassian.com/search?query=automation
Thanks, Oleh
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