Our team is stuck on what should be very simple functionality with smooch / sunshine conversations. We are looking to provide our users with a "multi choice" selection whenever they click "New conversation", think:
Hi, how can we help you today?
[Technical Support] [Sales] [Other]
From there, allow the user to click one of those options and continue with a normal conversation flow. I'm surprised this isn't documented or discussed more, can anybody help point us in the right direction?