Heroku - why can't I provision higher tier ClearDB (verification problem?)?

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I've already added my credit card.

It's already been charged!

In fact, I am already using paid Dynos and the $9.99 version of ClearDB.

I want to up it to $49.99 (drift) but keep running into this error:

 Item could not be updated: 

Adding addon to unit-0-adhocs failed. Access to the addon cleardb:drift is limited to
customers with an established payment history. For more information, see  https://devcenter.heroku.com/articles/account-verification

Heroku support has been terrible. How can I solve this?

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