Goal: When a call arrives my call queue an internal number should get called always.
This internal number is a teams bot. I can call the number of the bot manually and everything work as expected.
Setup:
- Teams Call-Queue (with an internal number assigned, let's say +1)
- Resource Account (a bot with an internal number assigned, let's say +2)
Via Powershell I added the resource account (bot) to the Call-Queue as desciribed here. It's displayed correctly in the teams admin center.
When I call +2 (the bot), everything works correctly. When I call +1 (the queue) I see the bot (which is a member of the queue) never get called.
Why resource accounts inside a call-queue not getting called?
Thanks a lot for your response :-)
As you can see, the bot is part of the call-queue:
PS C:\Windows\system32> Get-CsOnlineApplicationInstance
RunspaceId : 13e7e999-e138-4a63-8d71-11111111
ObjectId : a7009e96-c708-4ec8-a7c6-9999999999
TenantId : 99ac6f3f-3560-4068-a677-00000000000
UserPrincipalName : 1@onmicrosoft.com
ApplicationId : 99cd3e2e-fccb-99ad-ad00-888888888
DisplayName : Call Queue
PhoneNumber : tel:+1
RunspaceId : 13e7e2a5-e138-4a63-8d71-222222222
ObjectId : a2d8457b-990e-4db1-b8da-33333333333
TenantId : 99ac6f3f-3560-4068-a677-00000000000
UserPrincipalName : 2@mydomain.com
ApplicationId : d95c4ccb-8c9e-4adb-a4f0-777777777
DisplayName : Bot
PhoneNumber : tel:+2
PS C:\Windows\system32> Get-CsCallQueue
TenantId : 99ac6f3f-3560-4068-a677-00000000000
Name : Call Queue
Identity : 1b550ab2-f49d-4331-a373-000233000009
Agents : a2d8457b-990e-4db1-b8da-33333333333, OptIn