How to troubleshoot Crash in App Running Android 11 (SDK 30)

user_1152643 0
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I've never seen a stack trace like that and have no idea how to troubleshoot. It didn't happen in Android 10 (SDK 29) or earlier. The app is built with androidx support library and SDK 30.

The phone where it has happened:

Samsung Note 10+ 5G running on SDK 30

Any pointers are appreciated.

That's all I could get from PlayStore:

*** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***
pid: 0, tid: 0 >>> app-package-name <<<

backtrace:
  #00  pc 00000000038621f0  /data/app/~~dDiCj_8810kb6DPfFJq1VA==/com.google.android.trichromelibrary_438909034-1CcX13lT2sfyKsCGVu4mkA==/base.apk!libmonochrome_64.so (offset 0x646000)
android-11 android-webview crash android
2 Answers

Google announced an incident for their own Gmail App. Users cannot launch the App. And it's related to the Android System WebView, which is more like a component for Android system but can be updated via Google Play. The issue was reported at 3/23/21, 7:05 AM But this issue is more than Google thought. Not only Gmail app will crash, many other Apps will crash too. Reddit thread for this.

Unluckily, our App is one of them, we saw live crash number going up and then going down. And we have many users complain about this. They just cannot open our App.

Luckily, Google fixed their bug and everything will be good if users update their Android System WebView app in Google Play.

We didn't catch this crash in Firebase Crashlytics, but we can see it in Google Play Console. And actually, I have no idea about this crash log. I have to Google it to see if it's only me or for everyone. Thanks for posting this issue here so I know I'm not alone.

user_31340150

As @Morrison Chang and @Tink have indicated in comments, the crashes have been related to Android System WebView that can be found at the following location in Play Store:

https://play.google.com/store/apps/details?id=com.google.android.webview

In my case the problem has been fixed after I've updated the above app with the release that Google has pushed to Play Store on 03/22.

Even though my application doesn't use WebView directly there are probably dependencies in the Android and Samsung libraries that my application relies on.

user_11526430
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