I am modeling ticket system with various SLA. The model must contain several service blocks with different reaction time ( from 2 to 32 hours). In the service block only working hours should be taken into account. So in the service block timeout should stop when non-workong hours and on the weekend. Could you please kindly tell me how i can realize it? Thank you very much in advance!
1 Answers
I can think of two answers, one simplified but works in many cases, the other more advanced and probably more accurate:
Simplified approach: I would set the model in hours and keep everything running as is without any stop. So, at the end of the simulation, if the total time is 100 hours and you know that you have 8 hours/day with 5 days/week, then you'd know the total duration is 2.5 weeks. Of course, this might have limitations or might become more complex later on if you want day-specific actions (e.g. you want to differentiate between Monday, Tuesday, etc.)
Advanced more accurate approach: Create resources whose capacities are defined by schedule and assigned them to your services. Create a schedule and specify the working hours in that schedule. Check the below link to learn more about schedules. I call this the more advanced approach because you need to make sure the schedule is defined correctly and make sure all elements in the model are properly controlled (e.g. non-service blocks such as source, delays, etc.).
I personally would use the first approach if the model is rather simple and modeling working hours is enough for analysis. Otherwise, I'd go for option 2.
Finally, another option I'd like to highlight is the "suspend/resume" functions. I am only adding this because you asked "how to stop timeout". So these functions specifically stop and resume timeout. But you'll need to define the times at which they are executed (through an event for example).
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