Gsuite add-on : On Install - Sorry, unable to open the file at this time

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I've created an add-on using the google app script and published it on gsuite marketplace.

Install button for the app

When the browser has multiple users logged in and when I try to install the app, I get this message:

Sorry, unable to open the file at this time Install issue

This only happens when there are multiple gmail users logged into the same browser.

I'm not sure how to solve this issue. Any help would be appreciated.

Thanks in advance.

1 Answers

I might as well post this as an answer, as the problematic link is already displayed on the image:

When you have multiple accounts logged in to a single browser, the resolved link appends /u/0/, /u/1/, so on... to differentiate which account is to be accessed. However, it is maybe an unresolved bug, but it causes the "unable to open file" message to appear.

Referencing from this SO post, Google Drive Page Not Found - Sorry, unable to open the file at this time, the easiest workaround is to remove the /u/0/ or similar string from the resolved link.

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