GET, then manipulate that info (while loop and if statements), then PUT

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I feel like this is a simple enough thing to do and can't believe how hard of a time I'm having finding the example I need so alas, human help please! You failed me Google :)

FYI I've written a bit of code in my life (Java, C, ASM, PHP), new to APIs.

As the title lays bare, I want to retrieve info (tickets out of our ticketing system meeting certain conditions) via a GET request, loop through each ticket, and update each one (PUT) based on certain conditions.

If there's a tutorial you know of that covers that, please point me to it! If not, if you could please fill in some of these holes?

I wound up in Postman, is this an appropriate environment to accomplish such? Of course you can make individual API calls here but I got lost trying to string the aforementioned sequence together. Is it possible via "Create API?" This makes it sound like I'm creating my own API server for other users to access data from. If it is possible via "Create API," where's the dang run code button?! If not Postman, what tool should I be using to write code in? And again, if you have any code samples/videos closely resembling said scenario for that tool.

Thank you for any assistance you can offer.

Cheers, Jay

api
1 Answers

You want to interact with your ticketing system: read existing tickets, and update them. Correct?

To do this, your TICKETING SYSTEM must have an "api" (possibly - but not necessarily - a REST API).

If it does, you might be in luck. But you need to learn the API first, possibly from product documentation. If it doesn't, there's probably not much you can do except to interact with the system as a "normal user".

If it has an API, and if it's a relatively simple API (like REST), you can use the API manually (e.g. through POSTMAN), or you can use it programmatically (using Python, C#, Java or just about any programming language you feel comfortable with).

In summary, you need to:

  1. Determine if your ticketing system provides any kind of web api
  2. If so, get the API details
  3. If at that point you want proceed, determine what programming language or framework you'd like to use.

Hopefully that gives you a bit of "direction".

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