Sendgrid open tracking event webhook not firing after the email is opened

user_3018429 0
Viewed 1665

I am trying to track email "open" event on Sendgrid. I have enabled Open tracking in Tracking setting in my Sendgrid account. I have also enabled Event webhook under Mail settings->Event Settings and I have enabled event webhook for all the events.

When I send the email, I get the event webhook response for "processed" and "delivered" events but if I open the emails I don't get any webhook response. I tried opening the email in Outlook and in Gmail in chrome browser.

Is there anything else to be done that I am missing? Please help.

Below is the response I get for processed and delivered mails.

[
  {
    "OrderId": "5555",
    "email": "myemail@gmail.com",
    "event": "processed",
    "send_at": 0,
    "sg_event_id": "cHJvY2Vzc2VkLTE3NTE3NjIzLV9PbGs1ZWx4U1VHUUZSTUk3aVBlY0EtMA",
    "sg_message_id": "_Olk5elxSUGQFRMI7iPecA.filterdrecv-p3iad2-865cf6bb5-sddvl-18-5F560026-42.0",
    "smtp-id": "<_Olk5elxSUGQFRMI7iPecA@ismtpd0002p1lon1.sendgrid.net>",
    "timestamp": 1599471654
  },
  {
    "OrderId": "5555",
    "email": "myemail@gmail.com",
    "event": "delivered",
    "ip": "167.89.12.138",
    "response": "250 2.0.0 OK  1599471656 r7si5783789ejy.514 - gsmtp",
    "sg_event_id": "ZGVsaXZlcmVkLTAtMTc1MTc2MjMtX09sazVlbHhTVUdRRlJNSTdpUGVjQS0w",
    "sg_message_id": "_Olk5elxSUGQFRMI7iPecA.filterdrecv-p3iad2-865cf6bb5-sddvl-18-5F560026-42.0",
    "smtp-id": "<_Olk5elxSUGQFRMI7iPecA@ismtpd0002p1lon1.sendgrid.net>",
    "timestamp": 1599471656,
    "tls": 1
  }
]
sendgrid email
2 Answers

First of all, check the settings sendgrid tracking settings

Next, check your setting for engagement data have to check Opened

Finally, check your mail clients are allowed to download images and have any extensions block ads or not Sendgrid will add a transparent 1-pixel image at the bottom of email, if with any reason cannot load this picture, you won't receive opened event

user_55668560

I had the same problem, you need to go to settings-> tracking and make sure open and click events are enabled.

user_191425830
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