I am developing an app in Laravel for the first time. After watching a few videos, I discovered I missed the "follow the action naming convention" rule. (Incidentally, is there a name for that convention? REST doesn't seem to quite match, but maybe I just don't know REST well enough)
My current setup has a controller SupportTicketController, which includes the methods open() and close() to open or close the support ticket. If I understand correctly, these are update actions. I also already have an update() action to change the details on the ticket (which requires a different user role from opening/closing).
What is the appropriate way to convert multiples of the same action into Laravel's naming convention?