SendGrid Link Branding gives ssl issue

user_4243059 0
Viewed 5160

Unfortunately, nobody is responding to my support ticket so I think it's a problem needs someone with experience with sendgrid

the reproduction is simple:

  1. did the Domain Authentication and Link Branding

  2. Added all the necessary record to my DNS configs

  3. All verified in SendGrid dashboard.

  4. Tried sending an email and click on the link it gives me this

enter image description here

sendgrid email
3 Answers

I think the issue might be that you that you use https links, but you don't have a "TLS pass-trough" set-up for them. It's really poorly explained on Sendgrid's branded links help page, but you can see a mention of it here. Basically you need something that will resolve TLS on your side and forward the request to sendgrid. It can be a proxy, as suggested on that help page, or i.e. a cloudfront distribution with a custom origin pointing to sendgrid and a certificate covering your branded link domain covered.

user_11058710

If you're using Cloudflare, I had luck following this guide in their documentation in order to get it to work. Sendgrid also recommends Fastly and KeyCDN.

The only drawback is you also have to contact customer support in order to request that SSL click and open tracking be enabled on your account.

user_131787190

Give API Key its full access, follow steps:

  1. Settings
  2. API Keys
  3. Edit API Key
  4. Full Access
  5. Update

Whitelist your domain, follow steps:

  1. Settings
  2. Sender Authentication
  3. Domain Authentication
  4. Select DNS Host
  5. Enter your domain name
  6. Copy all records and put them in your Advanced DNS management console

Add a branded link, follow steps:

  1. Settings
  2. Sender Authentication
  3. Link Branding
  4. Follow the steps on the screen
  5. Copy all records and put them in your Advanced DNS management console

NOTE: When adding records, make sure not to have domain name in the host. Crop it out.

Now, I attach any http or https url in html_content like

html_content="<a href='https://www.python.org/'>Python</a>")

When I receive email, and click on the link, it loads perfectly.

This is the link generated - Python

user_122026170
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