problems updating packages in anaconda navigator

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I cannot update packages in anaconda navigator.

Procedure: 1. Update index 2. mark packages, that I want to update 3. click apply

After a while the window remains empty and nothing happens (see figure).

I already deleted anaconda completely from my computer and installed it again. The problem remains.

I tried to update packages from the command line: conda update --all and it seem to work.

But when I checked my anaconda navigator for updatable packages, it shows me

194 updatable packages in the base(root) environment and 40 updatable packages in the anaconda3 environment. By the way...what is the difference between these two environments? Thanks for help!

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