I am working on a project that calls Twilio API to send SMS to client. In our project we would like to manage our own opt-out list instead of using Twilio's. In Twilio settings, I am not seems able to uncheck (turn off) the build-in opt-out feature. Is it possible to do this?
1 Answers
Twilio developer evangelist here.
You are looking for the Advanced Opt Out settings which are described in this article.
Advanced Opt-Out lets Messaging Services users customize and modify the STOP, UNSUBSCRIBE, HELP and more opt-in and opt-out keywords and standard replies for their services. Users can add and remove keywords, languages, and the response text for each Messaging Service. Previously, Twilio automatically replied to all opt-in/out keyword messages with our default responses.
The gist is, you need your number to be part of a messaging service, and once it is, you can edit the settings for opt outs within that messaging service.
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