production release suddenly not available anymore

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We have production release of an Action that was approved in September and worked fine, but suddenly yesterday evening it stopped being available to the public. I can still access it as a developer, but it's not accessible to other users.

It sounds a bit like Google has either marked is as Unhealthy or Taken down, but according to the documentation, we would have received an email, and a notification in the Actions Console, but there is nothing at all. It also doesn't look like the action is unhealthy or has issues.

In addition, and maybe even more confusingly, when now creating a new Alpha release and adding a brand new user, the opt-in link doesn't work for that user either.

We're contacting their support, but I was wondering if anyone has seen something like this before?

Thanks! Mario.

6 Answers

Please see our published update for more information.

This article has the most assuring argument for us so far:

Expedia, Audioburst, ABC News Update, Tide, Quaker, Levi’s, Wells Fargo, Hoover Dry, IBM Watson, AT&T Internet, and a ton of others – those are just a few that we have found that are no longer working.

...

Is it likely that this many Google Actions from these high profile organizations all had suddenly run afoul with Google Assistant policies?

https://voicebot.ai/2019/10/18/thousands-of-google-actions-mysteriously-disappeared-from-online-directory-and-are-no-longer-available-google-says-it-could-take-weeks-to-resolve/

Actions Console notification:

"To ensure that Actions are in compliance with our developer policies, some Actions have been temporarily paused and are currently inaccessible to users. Once these Actions are reviewed and verified to comply with our policies, they will become available on the Assistant. We apologize for the inconvenience."

Policy URL https://developers.google.com/assistant/console/policies/general-policies

Even more official response (not just something posted on Reddit, "The Official Google Developer's Announcement Site"), a response from the aog-support@google.com account:

Hi developer,

Thank you for your interest in Actions on Google.

I have investigated your Action and can see it is not currently working.

We are in the process of conducting a comprehensive review of Actions to ensure that they meet our developer policies . During this review, some Actions have been paused temporarily.

Once your Action is reviewed and verified, it will become available again on the Assistant. Note this process might take up to a few weeks.

We sincerely apologize for this inconvenience.

Thank you, Yoko Actions on Google Support Team

Yes, that says A FEW WEEKS.

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