Media handling with media response and exit handling with exit intents conflict somehow with users expectations. Links to the docs supplied below. Expected/actual behaviour also described.
Is there any chance to get that handled (at least in the near future) by defining custom utterances for media handling? As far as I know there is no possibility to define custom utterances/intents for "play" / "pause" / "stop" / "start over".
I set up a AoG to play streams through the media response.
When I want to completely end the conversation with an exit intent from within media response it doesn't really stop the conversation, but just pauses the player with no voice output whereas on any visual device it shows a play button instead of the pause button. On second "stop" utterance (or whatever calls the exit intent) the action finally finishes and plays the desired exit audio/shows desired text making clear that the action really ended.
Whereas this is somehow the expected behaviour this is still pretty annoying according user expectations. When a user says "STOP" s/he probably wants to end the conversation and not pause a stream, or am I wrong here? User case studies in our company showed that at least.
Solution would be to be able to add custom voice output when stopping media playback.