Why gitlab runner is hanging?

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I am running my build with gitlab-runner on 24 digital ocean servers. The build still takes a long time (up to 40-50 minutes) because some runners are hanging at the step

Running with gitlab-runner 11.5.1 
  on <projectname> build coordinator

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How can I prevent gitlab runner from hanging?

Or I need to increase RAM for gitlab runner coordinator (for now is running on 1GB server) because it cannot handle 24 jobs at once?

Maybe I need to split my rspec and cucumber jobs between different coordinators?

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