How to remove builds and testers from the app you want transferred in iTunes Connect?

user_3627358 0
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One of my Apple developer account is expiring, and I am trying to transfer my existing app to a newly registered account.

When I pressed the "Transfer App" button, it listed a set of criteria that my app has to meet, one of the pending criteria is "You must remove all builds and testers from the app you want transferred and clear each information field below Test Information."

However, I navigate through the iTunes Connect pages back and forth, and couldn't find the options to "remove all the builds" or "remove testers". Any ideas on how to do that?

app-transfer app-store-connect app-store ios
5 Answers

These are all the things you have to do in order to get green on the last checkbox:

Go to Test Flight, then

  • Expire all builds:

Click on the build number next to the icon, then click the 'Expire build' button at the top right, do this for every build:

enter image description here

  • Delete all testers

  • Select 'not available for testing' for internal and external testing (if applicable)

  • Clear all fields from 'Test Information' for every language (or remove languages):

enter image description here

user_9367030

D. Pratt's comment about It can also take a few minutes after you clear out TestFlight before App Store Connect recognizes this fact is what I found to be the issue. Took about 10 minutes for it to kick in on Apple's side before it realized my TestFlight info was clear.

Patience is the key.

user_5465090

For me, even tho i deleted everything, i still had the error.

Surprisingly , after i ADDED (it was not available before) a secondary language in the Test Information in TestFlight tab, then delete the language, it magically fixed itself.

user_146956320

The only options I see for removing testers/builds come up under TestFlight. Try there? There's an edit button on the testers row. enter image description here

user_47889870

This is How I solved the problems.

  • Make all build staus are expired.
  • Deleted all crashes & screenshots.
  • Delete all tester.
  • Delete all internal & external testing.
  • Clear all test information.

The last point is very important. Make sure all fields are empty(double-check if blank space)

As there are some previous values like the first name, last name then I could not save it as empty, there is a validation that occurred to prevent me to clear the fields.

How to solve this:

Like default language is selected in English. I inserted a blank space into all fields.

Then I added another language like Arabic. Tap the save button. Then all field will clear and be saved.

Then you will find the transfer is active.

user_17053710
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