Firebase tech support dashboard - how do I view responses?

Viewed 180

I asked Firebase support a question and I don't know how to view their reply. It's listed there and says 'Awaiting your reply' but there's nowhere I can click to view the message and I didn't get any email.

enter image description here

1 Answers

Firebase support will email the account you were logged into when you created the support ticket. You should see an email with a subject like:

"[some ticket id] onMessageReceived() often not called even though it's a data message"

We're working to make this a bit more clear. Currently, we have this information on the support page:

enter image description here

Related