I am using Openfire as an XMPP server for building a customer support Bot framework.
I am planning to make use of channels/groups for the same. I am keen to use channels as there might be multiple human agents and a bot listening to the same conversation. So I am likely to have a group/channel for each individual.
I want the messages to be read and processed by my custom server. How do I go about this ? I couldn't find any plugin that allows me to intercept the messages and return back processed response.
Any recommendations ?