I have been requested to use Amazon SQS in our new system. Our business depends on having some tasks/requests from the clients to our support agents, and once the client submit his task/request, it should be queued in my SQL Server database, and all queued tasks should be assigned to the non-busy agent because the flow says that the agent can process or handle one task/request at the meantime, so, If I have 10 tasks/requests came to my system, all should be queued, then, the system should forward the task to the agent who is free now and once the agent solves the task, he should get the next one if any, otherwise, the system should wait for any agent until finishing his current task to assign a new one, and for sure, there should not be any duplication in tasks/requests handling ... and so on.
What do I need, now?
Simple reference which can clarify what is Amazon SQS as this is my first time to use queuing service?
How can I use the same with C# and SQL Server? I have read this topic but I still feel that there is something messing as I am not able to start. I am just aiming at the way which I can process the task in run-time and assign it to an agent, then close it and getting a new one as I explained above.