Is there any common URL to navigate to serviceNow portal with number (INC/REQ/CHG)?
I have an common URL (INC/REQ/CHG) which can be navigated to ServiceNow portal by sys_id:
https://XXXXdev.service-now.com/nav_to.do?uri=task.do?sys_id=XXXXXXXXXXXXXXXXXXXXX
I have tried below URLs for incident but it is creating a new record
XXXXdev.service-now.com/nav_to.do?uri=incident.do?sysparm_order=INC0XXX
OR
XXXXdev.service-now.com/nav_to.do?uri=incident.do?number=INC00XXXX
No problem if there are different URLs for INC, REQ or CHG, I want a URL to see record by giving a number but not with sys_id.