Tenants created in IS server are not able to login to the publisher portal of the API manager

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I have done HA setup of APIM 3.2 with IS 5.10 and using IS as a keymanager.

Now the issue with publisher and devportal portal login. I have created a tenant from IS carbon portal and I am able to login to IS carbon portal with newly created tenant admin credentials but when I try to login to publisher or devportal using same tenant admin credentials it says "Login failed! Please recheck the username and password and try again.".

what could be the reason? any configuration changes required to sync tenants created under IS portal to APIM?

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