DocuSign error "The redirect URI is not registered properly with DocuSign" with proper & valid redirect uri registered in application

Rohit Raheja 0
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We have docusign integrated in our platform & all of a sudden we are getting error from DocuSign "The redirect URI is not registered properly with DocuSign". We have proper & valid redirect uri configured in the application.

Please Note that exsisting setup is working fine, for newer apps or newer accounts, it is throwing the above-mentioned error Here is the screenshot of the same .

The redirect uri is valid as it's working for other app.

Has something changed at DocuSign end recently?

Update: As asked, Please find the redirect uri screenshots below (I've masked the host url),

DocuSign Redirect URI configuration - Please note that both URI are same with difference in host url.

Complete Oauth request url

Redirect window

docusignapi
3 Answers

Redirect URIs are specific to each integration key (application) and do not get copied over if you make a new integration key. Based on your description it sounds like you have created a new integration key. I would recommend visiting the Apps and Keys page on your DocuSign Admin settings and adding the redirect URI to the new integration key. Here is a support centre article which outlines this including the steps for how to add a new redirect URI

Karan Kaushik0

Nothing in this area has changed on DocuSign AFAIK.

Check that the redirect URI specified in your initial OAuth redirect is the exact same as the URI you set in the Integration Key's settings page.

The redirectURI cannot include any dynamic data including query parameters, etc.

You can use the settings tool's Apps and Keys page to delete and then re-add the RedirectURI. Check carefully that it doesn't include any trailing spaces, etc.

After you've made a change via the Apps and Keys pages, wait 5 minutes before attempting to use the Integration Key.

Ensure that you're using the right Apps and Keys page. If your app has passed go-live then:

  • For the production systems, use the apps and keys page from docusign.net

  • For the developer (demo) system, use the apps and keys page from demo.docusign.net

Larry K0

Make sure to compare the URL you see in the browser to the one in the IK. Make sure it's the same IK, in the same env (production vs. developer env is different!). Even a tiny difference between the two URLs will fail this. You need to URL decode the redirecUri from the main URL and then use that by copy/pasting it into the apps and keys page. Then wait about 1-2 minutes before trying again.

Edit: confirmed that the URLs DO NOT MATCH, and that is the issue. The URLs must match 100% for this to work

Inbar Gazit0
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