Automatically sending messages to whatsapp shows garbled Japanese

I use this .py to send message automatically on whatsapp

The message 'INSTRUCTOR' contains Japanese, and the final Japanese message is garbled. Can you please help me to solve the messy code problem here?

the csv file: enter image description here

the garbled message: enter image description here

import pyautogui as pg
import webbrowser as web
import time
import pandas as pd

#Ensure that the .csv is in the correct format, otherwise the encoding format may be incorrect!
data = pd.read_csv('/Users/wen9953/Desktop/REV/Auto_Whatsapp/Customer04.csv', encoding='utf-8-sig')

data_dict = data.to_dict('list')
leads = data_dict['phone'] #Enter the corresponding column name in single quotes, and make sure the column name is correct
instructors = data_dict['INSTRUCTOR']
name = data_dict['NAME']
combo = zip(leads, instructors, name)
first = True
for leads, instructors, name in combo:
    time.sleep(4)
    web.open("https://web.whatsapp.com/send?phone=" + leads + "&text=" + "Hello " + name + "! I'm Chevon, a membership consultant from Revolution and I noticed that you recently attended " + instructors + "'s class! How was it? I would love to hear any feedback that you may have for us! :)")
    if first:
        time.sleep(6)

        first = False
    width, height = pg.size()
    pg.click(width / 2, height / 2)
    time.sleep(8)
    pg.press('enter')
    time.sleep(8)
    pg.hotkey('ctrl', 'w')