I have a Google Workspace (I think that is what it is called) that I use to manage a private email address for a small business.
Everything has been working fine, and I can see the user (richard) in the admin area with associated email set up. I have sent test emails to and from their email account to make sure it is working okay and everything seems to be working fine.
I have two email addresses associated with the domain, for example:
emma@domain.co.uk (me) and richard@domain.co.uk (richard)
I use the first email address as an admin account, and they use the second one.
They've had this email account for a long time, and have had no problems, however recently they have stopped receiving emails from one sender (their accountant).
I can still send emails to the account from my own personal email address to them, and they are receiving emails from other businesses, but just this one person is sending emails to them and they aren't being received.
Things I've tried:
- Checked the spam/junk folders and no emails are there
- Checked to make sure the sender isn't on the blocked list
- Looked at the email logs as per this suggested article and don't see any record of the incoming email that has been sent
- Sent a test email to account@accountant.co.uk and richard@domain.co.uk from emma@domain.co.uk and they both receive my email. When the accountant presses "reply all" the email only gets received by emma@domain.co.uk and never arrives at richard@domain.co.uk
- Sent a test email from richard@domain.co.uk to account@accountant.co.uk and she receives the email. When she replies, he doesn't get the reply.
All I can think of is she has somehow blocked him via her email client, but I need to check out all the possibilities of it being a problem at our end as she's not great with email and not sure how I'm going to navigate that one :)
Any suggestions welcome!