Cannot connect to SQL Server from PowerBI gateway - Unknown error

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I have a dashboard built with PowerBI Desktop. This dashboard has 3 differents data sources (SQL Server, CSV and API). I have a PRO account.

Everything works fine, but when I want to connect it with my gateway after pubication, it raise me an error for SQL Server connection:

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Sorry, it's in french, but it says "Cannot update this datasource credentials. Unknown error"...

What I tried so far:

  • Fully reconfigure the gateway
  • Tryed to connect with different credentials
  • Updated datasources authentification methods (from desktop) and publish it again
  • Publish my dashboard on different workspace

Of course, my credentials works fine in my SQL Server

I run out of idea... and I really need to setup this in order to make scheduled refresh.

I have a subsidiary question: there is any good practice about credentials to use right here? It is better to use a service account or personal account for this kind of connection ?

Many thank's for your help.

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