Add-in built on jQuery framework works well on web-based outlook but doesn't on Desktop App

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We have built a custom add-in for outlook. The purpose of the add-in is to have a tab on the ribbon for an IT support form with multiple different subjects.

The code works beautifully inside a normal browser. However, I am struggling to get the JavaScript framework I use (jQuery) to load and run inside Outlook.

any help or Advice would be greatly appreciated.

Thanks

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