How do I disable the note when sending an email?

user_9850681 0
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Is there a way to disable the creation of a "log note" when I send an email using the send_mail() method of mail.template?

Basically what I'm doing is sending an email to all team members every time a ticket is opened in the helpdesk. the problem is that in the ticket itself, it creates as many log notes for me as there are emails I send.

How can I disable the creation of log notes?

Thanks in advance

odoo
2 Answers

I had the same issue which you are facing so my solution :

        mail_id = template_valuess.with_context(
            ctx).send_mail(self.id, force_send=True)
        if mail_id:
            mail_obj = self.env['mail.mail'].sudo().browse(mail_id)
            mail_message_id = mail_obj.mail_message_id
            mail_message_id.res_id = False

It worked for me as i unlinked the res_id.

Note: If someone has better option, please add as i'm looking for alternative too.

user_157840270

I found the solution add auto_delete:True on template's value

user_98506810
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