I created my first organization and invited a user to it. The user receives the email invitation and appears as a member of the organisation and project. However, when they click join in the email invitation they are denied access.
The organisation is not connected to Azure Active Directory as suggested in Invited user Azure Devops project but they are unable to access it.
We have also tried troubleshooting connectivity as outlined by Microsoft docs.
You can try to create a new incognito window and sign in to your organization : https://dev.azure.com/{organizationName} with the invited account in this incognito window.
This is because when the user clicked the email invitation, this will automatically jump to the browser to use the default account cached by the browser to log in to the organization, and this default account could not be the invited account.
Go to this link trouble shooting and there will be visual studio signout option and signout from there page pic
And you will be directed to azure.dev page where there will be two sign in options(one on the top right and other in the body. First sign in from top one and then from the one in the body(you will be redirected to previous page after signing up first one) and then you are good to go.
Even then if you are getting the same issue then try in incognito. It should work
What worked for me (on Chrome) was:
I assume quitting of the browser application here accomplishes the same thing that clearing the cache might do. I'll add that I didn't have any other browsers open--I was only using Chrome. If you have multiple browsers open, you should quit all of them too.
