This morning I am getting the following message "This account is on a deprecated billing system. Contact Support to move it to the new system." when I open my subscription blade in the portal. When I try to submit a billing support ticket it just hangs while trying to bring up a support plan, which should not be necessary for a billing question anyway. For now it appears that the subscription is still working, but this seems like it will go badly. Please advise.
3 Answers
Looks like there is an outage in Azure: https://twitter.com/AzureSupport/status/1036970068058562560. All you can do for now is wait.
There is simply no way to create a ticket in the technical assistance ticket portal, I get the same for the last 11 a.m.
I am having the same issue with one of the subscriptions I own. Getting the message: This account is on a deprecated billing system. Contact Support to move it to the new system.
By personal experience it should be a matter of waiting it out, since the resources on that subscription are completely offline and they are not even in the affected region. To follow progress on it go to status.azure.com or follow them on twitter Azure Support. 41 minutes ago, there is still no definite resolution.
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