Anybody knows any knowledge base open source?

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I want to build a web-based knowledge base system for our call center. To save some development time, I am looking for a open source. Does anybody know any good one out there?

knowledge-management open-source
9 Answers

How about one of the many wikis?

Kenny: I've used FlexWiki & ScrewTurn (abandoned).

someone else with RepPower to edit my post added this.
Wikipedia is powered by MediaWiki.

user_32250

I have used phpMyFAQ and found it to be very good.

user_369840

In addition to MediaWiki that was mentioned by Kenny, you might also look at MoinMoin.

Choosing between MediaWiki and MoinMoin can be a bit tough. Here are some points to consider:

MediaWiki

Pros:

  • Made for wikipedia, thus is very mature and scalable.

  • Fairly easy to set up.

    Cons:

  • Made soley for wikipedia. Thus it can be a bit of a pain to customize how you like it.

MoinMoin

Pros:

  • Very mature software.

  • Huge amount of plugins and third party modules available.

    Cons:

  • Can be a pain to install.

There are a huge amount of other wikis available, but those are the main two I would consider.

user_21470
user_251910

I heard of RTM (The RT FAQ Manager). Never used it, however.

CesarB_282580
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